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Service Overview & Working
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Frequently Asked Questions (FAQ's)

Service Overview and Working

Black Box Collects the Data - FleetEdge currently uses two different wireless solutions; cellular and satellite. Both have their exclusive strengths and the most cost effective method is selected for each client depending on their specific application, size, market geography and existing wireless infrastructure. The type of data collected from the machines is defined with the FleetEdge consultant. At a minimum, operating hours are collected. Additional data can be gathered as appropriate, i.e., GPS location, "event triggers" such as a load cycle, a theft or unauthorized move in process, condition notices such as problems developing in the machine, etc.

Wireless Hub - The raw data flows to one of FleetEdge's wireless technology partners where the signals are "scrubbed" for error correction and formatting. The data is secure from any other source throughout this procedure. It then flows via the Internet to the powerful FleetEdge computer servers where it is uploaded into your exclusive and confidential data base.

Accounting System Integration - FleetEdge's experienced systems consultants meet with the client's technology managers to structure a secure protocol to collect the client's equipment accounting data. A firewall is constructed where only the equipment cost data can flow over from the client's accounting system to a separate and secure FleetEdge mini-server located on the client's premises. This file is then sent via the Internet to FleetEdge on a regular basis for uploading into the client's FleetEdge data base.

FleetEdge Data Base - The core of the FleetEdge service, this data base is configured to fit the client's specific business rules and processes. The data base is exclusively the client's, but physically resides on FleetEdge servers. The processed information and reports are immediately available to the client from anywhere via a secure web site. FleetEdge maintains the data base, keeps the software upgraded, guarantees accessibility and delivers the equipment intelligence on-demand. The client only needs an Internet connection.

FleetEdge Consultants are prepared to work with the client on any and all their equipment questions. The consultants continue to work with the client and act as a advisor on any equipment related issue. All of this is part of the low monthly fee.

Equipment Intelligence is the result of knowing what data to process, how to process it and then interpret what it means to that specific client, in that specific market, doing that kind of specific work.

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